How can we
help you?
Whether you're hitting a plateau or hitting a bug, our team is here to keep your momentum moving forward.
Email Support
Reach out directly for account issues or technical help. We typically respond within 24 hours.
App Guidance
Learn how to use QR codes for instant logging, build programs, or set up your leaderboard.
Privacy & Data
Manage your workout visibility and learn how we protect your training data.
Delete Account
Need to delete your account? Learn how to permanently remove your data from the app.
Common Questions
How do I log a workout with QR codes?
Open the Workout Log tab and tap the scan icon. Point your camera at any Gympact-enabled machine to instantly load the exercise and your previous stats.
Can I train with friends?
Yes! Head to the Community tab to find your gym's leaderboard. You can celebrate wins, compare streaks, and stay accountable together.
My workout didn't save. What happened?
Ensure you have a stable connection when hitting "Finish Early" or "Complete". If the issue persists, check for an app update in the Store.
How do auto-fill weights work?
Gympact remembers your last successful set. When you start an exercise, we pre-fill your previous weights and reps so you can focus on training, not typing.
How do I delete my account?
You can delete your account directly from the app. Go to Settings and scroll to the bottom to find the "Delete Account" button. You'll be asked to confirm by swiping to delete. This action is permanent and will remove all your data including workouts, programs, achievements, and profile information. If you need assistance, contact our support team.
Still need assistance?
Our support team is ready to assist you with any specific inquiries.
Contact Support