Introduction
Gympact Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this Policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Who Do We Collect Your Personal Information From
We collect personal information about you from:
- You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
- Third parties where you have authorised this or the information is publicly available
If possible, we will collect personal information from you directly.
How We Use Your Personal Information
We will use your personal information for any of the following reasons:
- To verify your identity
- To provide services and products to you
- To market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
- To improve the services and products that we provide to you
- To bill you and to collect money that you owe us, including authorising and processing credit card transactions
- To respond to communications from you, including a complaint
- To conduct research and statistical analysis (on an anonymised basis)
- To protect and/or enforce our legal rights and interests, including defending any claim
- For any other purpose authorised by you or the Act
Disclosing Your Personal Information
We may disclose your personal information to:
- Another company within our group
- Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
- A credit reference agency for the purpose of credit checking you
- Other third parties (for anonymised statistical information)
- A person who can require us to supply your personal information (e.g. a regulatory authority)
- Any other person authorised by the Act or another law (e.g. a law enforcement agency)
- The user of the "Gym" account you voluntarily connect your account with
- Any other person authorised by you
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
Protecting Your Personal Information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Accessing, Correcting and Deleting Your Personal Information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold, to request a correction to your personal information, and to request deletion of your personal information and account. Before you exercise any of these rights, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise any of the above rights, email us at customerservice@gympactapp.com. Your email should provide evidence of who you are and set out the details of your request.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information. We will not charge you for submitting a deletion request.
Deleting Your Personal Information and Account
You have the right to request deletion of your personal information and account at any time. Upon receiving a verified deletion request, we will:
- Delete your account and all associated personal information from our active systems within 30 days
- Delete your workout history, goals, progress data, profile information, and any other data tied to your account
- Remove your data from our servers and instruct any third-party service providers to delete your data
To request deletion of your account and data, you can either:
- Use the in-app account deletion feature (Settings → Delete Account), or
- Email us at customerservice@gympactapp.com with the subject line "Data Deletion Request" and the email address associated with your account
- Submit a request via our account deletion page
Please note that some information may be retained for a limited period where required by law (e.g. financial transaction records), or in anonymised, non-identifiable form for statistical purposes. Any retained data will not be used to identify you.
Internet Use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the App's community page, you acknowledge and agree that the information you post is publicly available.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site's privacy policy before you provide personal information.
Contacting Us
If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at customerservice@gympactapp.com.